Operational maturity
Fraud, moderation, disputes, refunds, and escalation
This page gives the admin team a single place to follow the launch operating rules without touching the live commerce flows.
Core runbooks
What staff should do when something goes wrong
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Escalation lanes
Who handles what
staff_supportUser messaging, first-line disputes, receipt follow-up
staff_moderatorReceipt abuse, fraud review, moderation decisions
staff_financeRefund authority, settlement review, liability checks
staff_opsMonitoring, alert response, branch incidents
staff_super / adminCritical incidents and policy overrides
Use this page together with the monitoring and legal pages. The goal is to make launch operations repeatable, not dependent on memory.